At Azura, we want every order to arrive safely and conveniently. We offer straightforward shipping and returns so you can shop with confidence.

Shipping Information

Processing Time

Orders are typically processed within 1–3 business days. Most weekday orders are processed within 24 hours.

Orders placed on weekends or holidays may require additional processing time.

Delivery Time

After your order has been processed, delivery typically takes 4–9 business days, depending on your location and the carrier handling your package.

Shipping Costs

We offer free shipping on all orders.

There is no minimum purchase requirement and no hidden shipping fees.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number so you can follow your package.

Delays or Missing Orders

If your order has not arrived within 7 days after the estimated delivery timeframe, please contact us at support@azurashop.com and include your order number so our team can assist you.

Order Changes or Cancellation

If you need to modify or cancel your order, please contact us within 12 hours of placing your order.

Once your order has entered processing or has been shipped, changes or cancellations can no longer be guaranteed.

Returns

Eligible items may be returned within 30 days of delivery.

How to Start a Return

To request a return, email support@azurashop.com with:

Your order number
The item(s) you would like to return
The reason for your return

All returns must be approved by our team before being shipped back.

Returns sent without prior approval may be refused.

Return Conditions

To be eligible for a return:

Items must be unused and unworn
Items must be returned in their original packaging
Items must be in their original condition
A valid tracking number is required for all return shipments
Underwear, lingerie, and swimwear are non-returnable for hygiene reasons

Items that do not meet these conditions may not be eligible for a refund.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer-Requested Returns

If the return is due to the customer's choice, such as:

Ordering the wrong size
Changing your mind
Selecting the wrong item
No longer wanting the product

the customer is responsible for return shipping costs. The exact cost depends on the shipping carrier and service selected.

Returns Due to Our Error

If the return is caused by an error on our part, such as:

Receiving a damaged item
Receiving a defective item
Receiving an incorrect item

you will not be responsible for the return shipping costs. Our team will work with you to provide an appropriate solution.

We strongly recommend using a tracked shipping service when returning an item. Azura cannot be held responsible for return packages that are lost or damaged while being shipped back to us.

Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to your original payment method within 30 days.

Please note that any original shipping fees, if applicable, are generally non-refundable unless the return is due to an error on our part.

Return Address

For approved returns, please contact support@azurashop.com before sending your package. Our team will provide the appropriate return instructions and return address.

Please do not send returns to an address without receiving return approval from Azura first.

Azura
Email: support@azurashop.com
Store Currency: USD
Store Language: English (US)